Support

Something not working, or an idea to share? Email and we will get back to you.

mcd.calum@icloud.com

Common questions

Do I need an account?

No. Otter works without one, and your family's details stay on your phone.

How do I add another child?

Open the Family tab and choose Add a child.

How do I turn the daily reminder on or off?

In the Family tab, use the Daily nudge setting. If notifications are blocked, allow them for Otter in iOS Settings.

How do I delete my data?

Use Start over in the Family tab to clear everything Otter keeps on your phone, or delete the app.

I found a mistake in an idea.

Email us the name of the idea and what is wrong, and we will fix it.

When you write, it helps to include your iPhone model and iOS version.